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On Hold Music & On Hold Messages | Privacy Policy.

Privacy.

In line with the Australian Privacy Act 1988, Messagecom Pty Ltd trading as 1800 ONHOLD (“1800 ONHOLD”) operates according to a strict policy that covers privacy and security on the internet and in our offline business practices. 1800 ONHOLD complies with the ten National Privacy Principles contained within the act. These are:

  • Collect personal information in a manner that is fair, lawful and not intrusive
  • Only use or disclose information for the primary purpose for which it was collected
  • Ensure personal information is accurate, complete and up-to-date
  • Protect personal information from misuse and loss, and from unauthorised access, modification or disclosure
  • Have a policy document outlining your information handling practices and make this available to anyone who requests it
  • Give an individual access to personal information you hold about them when requested to do so
  • Only adopt, use or disclose a Commonwealth Government identifier if particular circumstances apply that would allow you to do so
  • Give people the option to transact with you anonymously whenever it is lawful and practicable to do so
  • Only transfer personal information to a recipient in a foreign country if the information will have appropriate protection
  • Do not collect sensitive information unless the individual has consented; the collection is required by law; or in other special circumstances

In line with the act, this privacy policy discloses how 1800 ONHOLD manages information you provide us. You can contact our Privacy Officer via our contact form for more information on this policy.

Collection of Personal Information.

1800 ONHOLD needs to collect personal information for the purposes of performing business transactions. This information is collected with your knowledge and consent, and includes:

  • Your business name, ABN, business address, and contact information
  • Any service-specific information, including technical and business specifications

Our websites, email systems and other technology record information about all site visits or messages sent to us. The information is recorded automatically and includes:

  • The IP Address of your computer
  • The date and time
  • The information you requested
  • Any information you sent us (such as an email)
  • The referring page from where you initially entered our website
  • The session identifier of your last visit to our website

For authenticated users of our services such as our SCOR program, we also record your user ID in order to provide you with the service.

Use and Disclosure.

Personally identifiable information is only used for the purpose it was collected. This allows us to provide our services to you. If you decide to cease dealing with 1800 ONHOLD you can request all of your information to be destroyed.

Your personally identifiable information is also used to conduct credit checks with credit organisations if you decide to purchase any 1800 ONHOLD services.

Other non-personally identifiable information such as server logs are used to maintain our services and to provide broad statistical analysis of our website performance.

We may use the information we collect for our own promotional activities in order to offer you services that may suit you. You can opt-out of all communications.

No information collected at 1800 ONHOLD is transferred or sold to third parties for the use of promotional marketing.

Accuracy of Information.

You can contact us to view and amend any of the information we store about you via our contact form.

1800 ONHOLD requires accurate information to provide you with our services.

Protection of Information.

1800 ONHOLD offers protection of your information in the following ways:

  • All sub-contractors that deal with 1800 ONHOLD and are exposed to your information are required to have a non-disclosure agreement in place with 1800 ONHOLD
  • All staff have non-disclosure agreements with 1800 ONHOLD
  • All sensitive information, such as credit cards and Commonwealth Government Identifiers, are stored on a computer system with limited staff access. This computer system is inaccessible from the internet.
  • No sensitive information is kept on servers accessible from the internet
  • All confidential information relating to any services we provide is stored behind industry-standard firewalls to protect from unauthorised access. You can request that we not use the internet to transmit or store this information.
  • Any sensitive information on hardcopy is stored in lockable filing cabinets, and is shredded when it is no longer needed.

Policy.

1800 ONHOLD's privacy policy is detailed in this document, which is available from our internet website at http://www.1800onhold.com.au/privacy

A Privacy Officer has been appointed to manage privacy within 1800 ONHOLD, and can be reached via our contact form.

Access to Information.

Upon request we will provide you with all the information we have collected from you. We may charge a fee to provide this information if it involves over one hour to prepare.

Use of Commonwealth Government Identifiers.

1800 ONHOLD uses ABNs for all businesses that we provide our products and services. This information is used to conduct business checks on your organisation. This information is stored offline, inaccessible from the internet.

Anonymity.

1800 ONHOLD cannot provide services anonymously as we require identifiable information to technically set up all the services we provide. However we can provide pre-sales information such as quotations and analysis anonymously. Please specify this when you make initial contact.

You may also anonymously browse our publicly-available content on our websites by choosing not to log in or register. Personally-identifiable information is only collected with your consent, or when you send us information such as in an email or website form.

1800 ONHOLD is bound by other legislation that requires us to disclose internet activity by our users upon request from certain government departments such as ASIO or the federal police. 1800 ONHOLD will only supply information to these authorities when required by law.

Transfer of Information.

1800 ONHOLD will occasionally transfer information to third parties for the purposes of providing services to you. This sometimes occurs automatically, as we rely third parties to provide some of our technical services such as credit card processing.

All businesses we deal with have a privacy policy that protects your information according to the Privacy Act 1988, or have a non-disclosure agreement in place to ensure your information is protected.

1800 ONHOLD will not transfer information to a recipient in a foreign country if the information will not have appropriate protection.

Consent.

1800 ONHOLD does not collect personally-identifiable information without your consent. For our websites you provide consent by clicking “submit” on any web-based form.

Before we commence trading with customers we will require you to provide personally-identifiable information to us. Your consent is given by signing and returning any service application forms or proposals.

If you do not wish for us to hold any personal information, please let us know by contacting the Privacy Officer.

Further Information.

Contact 1800 ONHOLD's Privacy Officer via our contact form or by phone on +61 (7) 5512 4555 for more information on this privacy policy.