1800 ONHOLD hereafter called the ‘Company’, the applicant company named on this form above hereafter called the ‘Customer’:

1. OWNERSHIP: The Customer acknowledges that ownership of the Digital Messaging Equipment, hereafter called the ‘Equipment’ is retained by the Company, which thereby shall have the right to remove the same in the event the Customer fails to abide by the terms and conditions of this agreement, or becomes bankrupt, insolvent, is wound-up or discontinues operation.
2. SERVICE AND REPAIRS: The Customer agrees to exercise due care to protect the equipment and acknowledges they shall be responsible for the cost of repair or replacement necessitated as a result of extraordinary wear and tear, alteration or tampering, misuse, negligence, fire, theft, loss or damage.
3. SCRIPT APPROVAL: Please read through the script our writers send to you carefully and make any changes you require, then fax or email back to 1800 ONHOLD. If we don't hear from you within five (5) business days, we will assume the messages are OK to record as is.
4. TRIAL EXPIRATION: The Equipment can be returned to the Company anytime within 7 days after the trial period finish date. If this occurs, the Customer will not be charged for the production service or for the Equipment. The Company agrees to contact the Customer prior to the end of the trial reminding them of the impending trial finish date. If the Equipment is not returned within 7 days after the trial finish date, the Company reserves the right to charge the Customer a pro-rata ‘casual' service rate of $150.00/month (ex GST). For tracking purposes, returned equipment must be sent via registered post or signed courier (at the Customer's expense).
5. TECHNICIAN FEES: If the Customer's telephone system has not been set up to play music on hold (including radio or CD), installation of a surge protection device called a Line Isolation Unit (LIU) and some system programming may be required. This must be carried out by a licensed telecommunications technician. If the Customer chooses to continue with the service offered from the Company after the trial period, the Company will cover the cost of this technician's visit up to the value of $200.00. If the Customer chooses not to continue with the service offered from the Company, the technician's fees will be payable by the Customer, (the telephone system will still be enabled for playing music on hold).
6. NON PAYMENT OF TECHNICIAN FEES: In the event that the Customer chooses not to continue with the service offered from the Company after the trial period, the Company will pay the technician fees on the Customer's behalf and forward an invoice for this fee to the Customer. The Company agrees to pass on their negotiated trade price (without mark up) direct to the Customer and will include a copy of the technician's invoice for verification. The Customer agrees to pay the Company's technician fee invoice within 30 days of receipt. Any expenses incurred by the Company in recovering outstanding fees shall be paid by the Customer.